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If you encounter any difficulties while using our service, please write to us. We maintain an open attitude towards communication and hope to learn more about those who trust us.
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Email Contact
If you encounter any difficulties while using our service, please write to us.
Phone Contact (same as WeChat)
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Frequently Asked Questions
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We provide multiple contact methods for you to quickly reach us: Phone support: Call +86-15851505080 Email inquiry: Send to support@dtcpack.cn Online support: Click the online chat window in the bottom right corner of the page to communicate with our customer service team in real-time. Our working hours are Monday to Friday, 9:00 to 18:00 (Beijing time).
Yes! We understand that each cross-border e-commerce business has its unique needs. Contact our professional team and simply provide the following information: Target market and business scale Specific functional requirements or pain points We will customize solutions for you to help you achieve your business internationalization goals.
Yes, DTC Pack is dedicated to providing efficient cross-border service support for global clients. Our system supports multi-language switching and multi-time zone operations. If you are overseas, please contact us via support@dtcpack.cn or our WhatsApp.